Fundamentals for effective action in the microcosm of the health care institution
This manual aims to support Swiss health care institutions – hospitals, clinics and long-termcare facilities – in their efforts to respond credibly and effectively to the manifest societal phenomena of diversity and migration. It is intended primarily for the levels of management responsible for setting organisational policy. Effective action depends on their ability to deal decisively and intelligently with the questions posed by diversity and migration. When planning and implementing policy in this area, they need to weigh up carefully the opportunities and risks involved. Consistent focus on the well-being of those seeking help is paramount.